Mobile and Online Banking Re-imagined | DCU Digital Banking (2024)

The first time you log in, your username is your member number. You will be prompted to create a personalized username during your initial login. If you had a login with DCU prior to this conversion, you will use your previous banking password to sign in. As a new user, your password is set to the last four digits of your Social Security Number for the 1st 3 weeks, then it changes to your PIN. If you have trouble with your password, use the Forgot Password option to generate a temporary password.

To access your accounts for the first time use your member number and the last 4 digits of your social security number (unless you have opened your membership more than three weeks ago and received your PIN - if you have received a PIN, you must use this to complete the process). You will be prompted to create a unique username and password for Digital Banking upon your first log on.

In order to bypass the verification code, select the option to remember this (private) device upon logging in. This will allow us to recognize your device on subsequent logins, bypassing the verification code step.

Yes, you can log in to your account from anywhere at any time! If we do not recognize the computer or mobile device you are logging in from, you will need to use a verification code sent to you via email or phone (text or voice call) to gain access to your account.

Yes, Digital Banking can be accessed via a computer or a smart phone/tablet. However, Digital Banking does not allow for multiple users or devices to be logged into the same membership at the same time.

Login Security is an online security feature that provides an added layer of protection from fraud and identity theft by helping to prevent unauthorized access to your account.

Login Security allows DCU to recognize you as the true owner of your account from a combination of your login information and your personal computer or mobile device. If you are logging in to your account from an unrecognized computer or mobile device, you will be requested to receive a verification code sent to you via email or phone (text or voice call) in order to authenticate yourself before you can log in to Digital Banking.

Your account number is located on the Account Details page in Digital Banking, click on the account and click “Show Details” (in desktop) or “Details” (in mobile) then click “Show” next to ACCOUNT NUMBER (in desktop) or the "ⓘ" icon (in mobile) to reveal the fill account number.

From the “Accounts” page, click on “Connect External Accounts” (In mobile click the + sign in the upper right hand corner then Connect External Accounts.), select your financial institution, and follow the prompts to link the account. Be sure to enable the account for payments. For more details, please visit our External Transfers webpage.

Account History can be viewed on the Accounts page, select the account and the most recent transactions will automatically display. To view past transactions, filter by date.

E-statements will be accessible by selecting an account (such as, Free Checking) and clicking on “Manage” within that account. A dropdown menu will appear, and you can select “View Statements”. In the mobile app, select an account and scroll down to the “Account Services” section, you will see the “View Statements” option at the bottom of the page.

Account balances for all of your DCU accounts and linked external accounts will be located on the “Accounts” page.

Your joint accounts will appear on the Accounts page along with your primary accounts and any outside accounts you have linked.

Checks can be re-ordered through the “Membership” tab, under “Account Manager”.

Your account number is located on the Accounts Details page in Digital Banking, click on the account and click "Show Details" (in desktop) or "Details" (in mobile) then click "Show" next to ACCOUNT NUMBER (in desktop) and tap Account Number (in mobile) to reveal the full account number.

Your interest loan rate is located in the Account Details section of the loan account, under the "Show Details" link (in desktop) or “Details” (in mobile).

Yes, simply click on the printer icon in Account Details to print out transactions associated with that account.

To add billers, first click on the,” Move Money” tab, then select “Bill Pay”. Click on the “PAY” button, and then click on the “+” button to add a biller. You will have the option of selecting a biller from a list of popular paid billers or using the search function to find your biller. You may also add a biller manually. Manually adding a biller may require you to enter the biller’s complete mailing address.

To make a payment, you will first need to add your biller. Next, you will need to enter the amount of your payment. To view and make changes to the payment date or payment frequency, click on the “>” button, next to the amount box, to expand payment details.

Payments to loans held outside of DCU can be scheduled through an eligible DCU Checking Account in “Bill Pay”. Once you’ve added the biller information, be sure to pay close attention to the payment type (check vs. electronic), as this will impact processing time.

From the home screen, click on the accounts tab and select the "Loans" option, select the loan you'd like to make a payment towards. The payment is reflected immediately if it is from a DCU account, payments coming from an external account will take up to 24 business hours to reflect.

To stop a payment, please fill out a stop payment form - this can be found in Digital Banking under the "Membership" tab, then under Services.

All payments default as one-time payments for the earliest available Send/Deliver date. To change the payment date or frequency, click on the ">" arrow next to the amount box to expand payment options.

Transfer history can be found in your "Activity History". If you do not see the transfer listed in your account, please contact DCU.

Click the “Move Money” tab and select "Pay a Person".

Scheduled payments and transaction history can be viewed on the landing page in Bill Pay. If you are on the Pay biller page, you can click on the back arrow to view the Scheduled and History activity.