You can complain whether you are the sender or the recipient of an item, providing you have all the necessary details. Your complaint must be made within:
One month from the issue causing the complaint for non-mail-related complaints
If your complaint is outside these timelines but you have all relevant documentation, we will do our best to resolve the issue. We will keep your records for a minimum of two years.
We will acknowledge receipt of a complaint within three working days with a unique enquiry number. We aim to resolve it within 10 working days but we promise to resolve your complaint within the following time frames:
30 days for complaints relating to Ireland
40 days for international destinations where electronic communication can be used
60 days for all other international complaints
If your complaint is not resolved within the appropriate time frame, we will provide you with regular updates. If we do not meet the timescales set out, a payment of €15 may be available to you.
Our Customer Advocate provides free, independent reviews of complaints to help achieve impartial solutions. Pleasesend details of your enquiry to Customer Advocate, An Post, General Post Office, O’Connell Street Lower, Freepost, Dublin 1, D01 F5P2 or complete an online application form with the following details:
Your Customer Service enquiry number
Date you made your complaint
Date the final decision was sent to you
Cases must be lodged within 30 calendar days of the date of the final decision communicated by our customer service team. You will receive:
An interim response by return for electronic queries or in three days for postal queries
A final response 30 calendar days following your first contact
We will pay compensation for items lost, damaged or substantially delayed in the post by seven days within Ireland and by 10 days for international items.
A certificate of posting may be required to be eligible for such compensation. Generally, these payments are made in the form of complimentary stamps and cover no more than the cost of postage and directly-associated costs.
You may ask for compensation payments for Standard Post to be paid by way of cheque. Registered Post items automatically include a certain amount of compensation if something goes wrong. The level of compensation depends on the value declared at the time of posting
All other compensation payments are made by cheque. Consequential loss is not covered.
I'm sorry to hear that [product name] did not meet your expectations. We strive to ensure every customer is happy with their purchase, and it's clear we have not lived up to this promise in your case. To better assist you, could you please share specific details about how the product did not meet your expectations?
Are you looking to write an effective complaint letter? It's helpful to explain the problem and say how you want the company to resolve it. Make the letter clear and include only the details that describe the problem and the resolution you want.
You must fill out an Answer, serve the plaintiff, and file your Answer form with the court. Generally, this is due within 30 days after you were served. If you don't, the plaintiff can ask for a default. If there's a default, the court won't let you file an Answer and can decide the case without you.
Your aim is to clearly set out if something went wrong or not. If something went wrong, include the details of that failing and any impact it had. Take into account what the person making the complaint told you about the impact it had, but also explain if it has had an impact the person may not be aware of.
It's natural to react strongly to unjust criticism, but this is rarely a wise career move. Stay calm, get your critic to repeat the comments, and show that you understand them. If the criticism is based on a misunderstanding or a different perspective, you should be able to resolve the problem.
Thank you for your feedback. We're sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously and are constantly working to improve our service. If you'd like to discuss your experience further, please don't hesitate to contact us.
Introduction: My name is The Hon. Margery Christiansen, I am a bright, adorable, precious, inexpensive, gorgeous, comfortable, happy person who loves writing and wants to share my knowledge and understanding with you.
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